Technical Support

We're here to help you with any issues you encounter while using GPXie.
Last updated: January 10, 2025
📱 App Introduction

GPXie is a professional route planning and GPX track management application that provides intelligent route planning services for outdoor enthusiasts.

  • Intelligent Route Planning: Supports various activity types including hiking and driving
  • GPX File Management: Import, export, and edit GPX format files
  • Data Security: All data is stored only locally on your device and in iCloud
  • Completely Free: Core features are completely free to use
Frequently Asked Questions
Q: How do I start using GPXie for route planning?

Using GPXie is very simple:

Step 1:
Click the "+" button in the top right corner of the home page
Step 2:
Select the start point, end point and waypoints on the map
Step 3:
Click the route planning button between waypoints to select your preferred route
Step 4:
Click "Generate GPX Track" to import into various software
Q: How can I save and share my route plans?

GPXie provides multiple ways to save and share:

  • Save as Template: Save route plans locally for future use
  • Export GPX File: Generate standard GPX format files to share with other applications
  • iCloud Sync: Enable iCloud sync to share data across multiple devices
Q: What permissions does the app require?

GPXie only requests necessary permissions:

  • Location Permission: Used to provide route planning services, but does not collect or upload location data
  • Network Permission: Used for map data loading and route calculation
Privacy Commitment: We do not collect, store or transmit any personal location data, all data is stored only locally on your device.
Q: How to enable iCloud sync?

Steps to enable iCloud sync:

Step 1:
Make sure your device is logged into an iCloud account
Step 2:
Find the "iCloud Sync" option in the settings page
Step 3:
Turn on the iCloud sync switch

Once enabled, your route planning data will automatically sync to iCloud and can be accessed on other devices.

Q: What should I do if the app crashes or encounters errors?

If you experience app crashes or errors, try the following solutions:

  • Restart the app
  • Check your network connection
  • Ensure iOS version is 18.2 or higher
  • Check if device storage space is sufficient
  • If the problem persists, contact technical support
🔧 Troubleshooting
Map fails to load
  • Check if network connection is working
  • Try switching between different map services (Gaode, Baidu, Google)
  • Restart the app
  • Check if the device allows the app to access network
Route planning fails
  • Make sure at least 2 waypoints (start and end) have been added
  • Check if the distance between waypoints is reasonable
  • Try adjusting route preference settings
  • Check network connection
iCloud sync issues
  • Ensure the device is logged into an iCloud account
  • Check if iCloud storage space is sufficient
  • Confirm iCloud Drive is enabled in settings
  • Try turning iCloud sync off and on again
📋 System Requirements
  • iOS Version: iOS 18.2 or later
  • Device Compatibility: iPhone, iPad
  • Storage Space: At least 100MB available space
  • Network Requirements: Internet connection required for map loading and route calculation
  • Permission Requirements: Location permission (optional, for current location positioning)

📧 Contact Us

If you encounter any issues while using the app, or have any suggestions and feedback, we're happy to help:

Technical Support Email:[email protected]

Response Time: We promise to reply to your email within 24 hours

Service Hours: Monday to Friday 9:00-18:00 (Beijing Time)

Tip: When sending an email, please describe the problem you encountered in detail, including device model, iOS version, operation steps and other information, which will help us solve your problem faster.